Analisis Persepsi Pelayanan Kapal Malam Rute Kendari - Raha Provinsi Sulawesi Tenggara
Analysis of Perception of Night Boat Service on the Kendari - Raha Route, Southeast Sulawesi Province
Abstract
The characteristics of night ship passengers are dominated by men, the average age of passengers is 20-25 years with a percentage value of 64%, the most travel destinations are Muna Island and the dominant service users have student jobs, while the analysis results are seen in the value of 0.66- 0.8, this means that the overall CSI score for performance appraisal is 1.96 with the criteria for the value of each indicator, service users are very satisfied with the performance of night ship services on the Kendari - Raha route, Southeast Sulawesi Province. The perception of service users towards night boat services on the Kendari - Raha route as a whole with an average value of 3.5 for performance and 3.1 for satisfaction. This can be seen in the quadrant A diagram in the Cartesian diagram, which means that the service elements are very good and provided very well.
Downloads
References
Asrul. dkk. 2016. Model Pemilihan Trasportasi Laut Pada Wilaya Geografis Kepulauan; Studi Kasus Rute Kota Kendari–Kabupaten Konawe Kepulauan Provinsi Sulawesi Tenggara, Vol. 27, No. 2, pp. 151-172, Jurnal Perencanaan Wilaya dan Kota. Universitas Lakidende.
Darmadi, 2016. Study of Costumer Satisfaction Level of Ferry Service Performance of Kariangau – Penajam Trajectory, Balikpapan. Volume 14, Nomor 1, Media Teknik Sipil, ISSN 1693-3095. Universitas Brawijaya.
Irsyad. 2018. Analisis Pengaruh Jumlah Penumpang Terhadap Jumlah Bagasi Tahun 2015 dan 2016 dengan Menggunakan Regresi Data Panel Melalui Pendekatan Common Effect Model, Fixed Effect Model, dan Random Effect Model. Universitas Islam Indonesia.
Isa, M., Lubis,H.A., Caniago,M. 2019. Pengaruh Kualitas Pelayanan Terhadap Kepuasan Penumpang Menggunakan Jasa Angkutan Penyebrangan PT. ASDP Indonesia Fery (Persero) Cabang Sibolga Jurnal Ekonomi dan Ekonomi Syariah. Vol.2 No 2. E-ISSN : 2599-3410. P-ISNN : 4321-1234.
Malisan. J, 2017. Service Level Analysis of Terminal Passenger on Balikpapan Port. Jurnal Penelitian Transportasi Laut 19 (2017) 76-87. Puslitbang Transportasi Laut. Balikpapan.
Menurut Undang - Undang No. 17 Tahun 2008, Tentang Pelayanan dalam Pasal 3, Disebutkan Bahwa Pengangkutan Laut Termaksud Dalam Pelayaran.
Ruhimat, I., Lakawa, I., Sufrianto. 2021. Kajian Transportasi Laut pada Era New Normal Di Kabupaten Bombana. Sultra Civil Engineering Journal (SCiEJ), Vol. 2(2), pp: 65-73.
Syamsul. A. dkk, 2018. Penerapan Model Analisis Kategori Dalam Bangkitan Pergerakan Penumpang Di Pulau Kodingareng Lompo. Volume 4, Universitas Hasanudin.
Sumardi, 2020. Analisis Kualitas Pelayanan Transportasi Laut (Survei pada Perusahaan Pelayaran di Pelabuhan Tanjung Priok, 2015). Sekolah Tinggi Maritim Yogyakarta, Vol. 18 No. 1. jurnal Majalah Ilmiah Bahari Jogja (MIBJ). Sekolah Tinggi Maritim Yogyakarta
Soamole. B, 2013. Analisis Persepsi Penumpang Terhadap Kualitas Pelayanan Angkutan Laut Di Pelabuhan Regional Sanana Kab. Kepulauan Sula, Prop. Maluku Utara. Volume 12, No. 3, Jurnal Teknik Sipil. Universitas Atma Jaya Yogyakarta.
Shoalihin, M. 2019. Analisis Tingkat Kepuasan Penumpang Angkutan Kapal Laut Jurusan Lembar –Surabaya.
Copyright (c) 2022 Muhammad Roni Anwar Saputra, Irwan Lakawa, Hujiyanto Huiyanto, Andi Makkawaru Jassin, Sufrianto Sufrianto
This work is licensed under a Creative Commons Attribution 4.0 International License.
